Handle every incoming call in one place.
A dedicated dispatcher interface built for speed and structure. Answer any request — alarm response, property duty, technical fault or routine call — search the client, create the task and confirm it reached the field, all without leaving the screen.
One screen for every incoming request
Most dispatch tools are built for a single use case — alarm response. Alicenta handles any request your organisation defines, through the same interface and the same structured flow. No switching between an alarm tool, a work-order tool and a history tool mid-call.
Universal call handling
Alarm response, property duty, technical fault, service request or routine call — all handled in one place instead of several tools.
Instant client history
Every previous task linked to the client or object appears the moment you search — dates, types, statuses and who handled them.
Keyboard-first design
Alt+O to search, Alt+S to submit, Alt+X to cancel. The full workflow runs without touching the mouse.
Structured task forms
Configurable fields per request type: issue, description, reporter, address, timestamp. Consistent data — nothing important gets missed.
Immediate field assignment
On submit, the task reaches the right worker or team automatically. No manual handoff, no separate phone call.
Real-time status tracking
Opened → In progress → Closed, updated live and visible to the operator without calling the field to check.
From the first ring to a closed task
The operator stays on one screen for the entire call. Search, context, task creation and confirmation happen in a single, uninterrupted flow.
Call comes in
The Call Center opens with the search field already active. No navigation needed to start handling the call.
Find the client
Type a name or address with Alt+O. Matching results appear instantly while the caller stays on the line.
See the history
Every previous task for this client or object is right there — full context before you ask a single question.
Create & assign
Choose the request type, fill the structured form, submit with Alt+S. The task is recorded and assigned to the field.
Track to closed
Status updates in real time from Opened to Closed. Every change is timestamped and logged automatically.
Keyboard-first, because seconds matter
During an active call the operator handles the entire workflow without reaching for the mouse. Three shortcuts cover the full flow — faster handling under pressure, fewer errors on live calls.
Proof that the work was done
When a client asks “what happened at 3am on Tuesday?”, the answer is available in seconds. Every task created in the Call Center is stored permanently with full context — not a free-text note that gets lost.
Control, history and reporting — without the admin work
Everything created in the Call Center flows into the rest of Alicenta automatically, so managers and clients get what they need without anyone rebuilding it after the shift.
Dispatcher role
A dedicated role with rights set per entity — list, read, edit, create, export. Operators see only what is relevant to them.
Order history
Every task in one filterable log — by date, client, object, status or assigned user. Find any task in seconds.
Automated reports
Schedule report delivery by email — daily, weekly or custom. Clients and managers receive them without asking.
Configurable
Any entity can be made searchable in the Call Center, and forms adapt to the operation — not the other way around.
Security details that matter for operational data
GDPR compliant
Processed and stored under EU regulations.
EU data centres
Your data never leaves Europe.
BankID support
Secure sign-in for Swedish organisations.
Role-based access
Every user sees only what they're allowed to.
Full audit logs
Every action logged with user and timestamp.
API support
Connect to your existing CRM, ERP or tools.
See it in action
Book a 30-minute demo and walk through the Call Center with one of your own scenarios — from the first ring to a closed task.